The Maryville, Tenn.-based public relations agency commemorates a decade serving franchisors around the world

KNOXVILLE, Tenn. – March 27, 2023 – Ripley PR, an elite, global public relations agency specializing in the franchising industry, marks its 10th anniversary in business by celebrating a decade of providing strategic public relations solutions to clients all around the world.

The Maryville, Tennessee-based PR agency was founded in 2013 by CEO Heather Ripley after she decided it was time to leverage her experience and success in marketing and PR to create a world-class agency in her own back yard.

“This anniversary not only marks a milestone in Ripley PR’s professional existence but commemorates the date when I decided to follow my dreams,” Ripley said. “We’ve seen great achievements and growth throughout the years thanks to the fantastic team we have in place, and we now serve franchisors and their franchisees with locations all across the country and abroad. We are proud of our journey and hope to continue to provide success to our franchising clients for many years to come.”

Ripley started that journey as an assistant buyer for a national department store before catching the communications bug. She spent the next decade managing PR and marketing campaigns for a variety of companies, including Clockwork Home Services and its three home service franchise brands, One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky. It was at that organization that Ripley first learned how impactful public relations could be to attracting prospective franchise owners.

She continued to work for other organizations throughout the Southeast until 2013 when she decided to come back to her hometown of Maryville and open her own public relations agency. Beginning with zero clients, Ripley got to work building a PR company that would focus on helping franchisors attract both consumers to their products or services and entrepreneurs to invest in owning a franchised location.

In addition to franchising, Ripley PR also specializes in promoting and growing companies in the home service, B2B and construction technology and manufacturing industries.

The agency has been named to the Forbes list of America’s Best PR Agencies for 2021 and Entrepreneur’s Best PR Agencies for Franchise and is the second largest PR agency in the Knoxville, Tennessee market. It was recently named as one of the nation’s top 11 best B2B PR agencies by Influencer Marketing Hub and is considered the No. 1 home service PR agency in the country. Ripley PR offers strategic communications for its clients, including brand awareness campaigns, crisis management, media relations and social media strategies.

In 2021, Ripley released “Next Level Now: PR Secrets to Drive Explosive Growth for Your Home Service Business” through Advantage/Forbes Books as a way to help home service business owners understand how PR can help them improve their brand awareness. She was also nominated as a finalist for the 2020 Blount County ATHENA Awards and was named to the 2021 PHC News’ Top 10 Women in Plumbing Heating Cooling and Piping.

Ripley is also a regular contributing writer for a variety of trade publications such as Entrepreneur, For Construction Pros and Franchising Magazine USA. She has also been a guest on dozens of industry podcasts such as the Business Savvy podcast, Home Service Success, Power Women of the Trades and PHCPPros: Off the Cuff.

To learn more about Ripley PR, visit or call (865) 977-1973.

About Ripley PR

Ripley PR is an elite, global B2B public relations agency specializing in home service and building trades, B2B, manufacturing and franchising. Ripley PR was recently recognized by Forbes as one of America’s Best PR Agencies for 2021 and has made Entrepreneur Magazine’s annual list of Best PR Agencies for Franchise for the past five years. Offering a full range of strategic communication services, including crisis management, media relations and social media strategies, Ripley PR uses a blend of strategic business acumen and creative public relations branding to tell compelling stories and deliver measurable results. Ripley PR is a partner in IPREX, the $508 million network of more than 1,100 communication professionals in more than 100 markets globally. For more information, visit or call 865-977-1973.