In today’s competitive home service industry, it takes more than just skills to succeed – it takes a passion for quality, a commitment to customer service, and a deep understanding of the trade. For Mark Collins, a 5th generation plumber and the CEO of 1-800-Plumber +Air, these qualities are not just instilled in him, they are the very foundation of his work ethic and the driving force behind the company’s success.
Mark Collins: A Legacy of Excellence / Generations of Plumbing Expertise
Mark Collins is not just another CEO; he represents the fifth generation of a family deeply rooted in plumbing, with a legacy dating back to 1905 and spanning almost 120 years in the industry. Mark was born and raised in Houston, Texas, and grew up learning about the plumbing trade from his family before he became a master plumber himself. His family’s legacy started in 1905, when his great-great-grandfather started his own company called “Collins Brothers Plumbing.” Since then, his family has continued this legacy.
“Plumbing has been in my family for a long time; I grew up following in my father’s footsteps and at this point, it’s in my blood, and I carry a lot of pride with it,” said Collins.
In 2010, Mark joined 1-800-Plumber +Air as a franchise partner, and then later became the CEO of the brand in 2015, bringing his background and expertise with him.
His background and heritage have instilled in him a deep understanding of the plumbing trade and a passion for providing quality service. As CEO, Mark is committed to upholding his family’s legacy while embracing innovation and modernization. Under his leadership, the franchise has expanded to over 65 service areas across the United States, solidifying its reputation as a trusted expert in plumbing and HVAC services.
The 1-800-Plumber +Air Difference
1-800-Plumber +Air stands out as a rare multi-concept franchise brand, combining plumbing and HVAC services into a singular opportunity, offering a compelling ‘2 for 1’ advantage. The brand offers a variety of plumbing, cooling, heating, and emergency services. From drain cleaning, sewer services and water heater repair to heating and air conditioning maintenance, 1-800-Plumber +Air ensures every interaction is seamless, efficient, and tailored to meet the unique needs of each customer. The brand also offers a HomeGuard membership program that provides customers with preventative maintenance for their Plumbing and HVAC systems to help avoid severe issues and costly repairs.
Along with its numerous services, 1-800-Plumber +Air is at the forefront of reshaping the customer journey within the plumbing and HVAC service industry. With a meticulous attention to detail, the company is committed to elevating every aspect of the customer experience. From the moment their technicians arrive, in professional attire and equipped with shoe covers, to the implementation of protocols to safeguard home interiors, every action revolves around ensuring the utmost satisfaction for homeowners. By prioritizing not just the technical aspects of their work but also the overall ambiance and experience, the brand strives to leave a lasting impression of professionalism, reliability, and genuine care.
Innovating for the Future
1-800-Plumber +Air understands that staying ahead in the competitive home services market requires embracing innovation and leveraging technology. For employees and franchise owners, the brand has ‘gamified’ its Learning Management System to create a unique, fun, and easy way to learning. To create the best experience possible for its customers, 1-800-Plumber +Air uses innovative technology and an “uber-like” feature to notify customers when a technician is enroute, providing a link to the technician’s location so customers can track how far away they are. In doing so, customers no longer need to stress or worry about when their technician will be at the designated location.
Franchising with 1-800-Plumber +Air
1-800-Plumber +Air provides high-quality support for its franchise owners through its unique, community-like company culture. The brand invests effort, time, and training in every one of its franchise locations, having implemented innovative technology that allows for an easy and effective training process for all. 1-800-Plumber +Air prides itself on being a needs-based service for its customers, with franchise owners meeting a necessary need for their communities. As a needs-based company, the brand’s business and franchise model is recession-resistant and is built to withstand economy lows, pandemics, and economy highs.
With a brand name that resonates deeply with consumers, even those who haven’t encountered it before, the company enjoys unparalleled SEO benefits and instant brand recognition, providing a strong foundation for new franchise owners.
1-800-Plumber +Air is searching for motivated individuals with a strong desire to serve their community by delivering high-quality plumbing and HVAC services. The estimated investment to open a 1-800-Plumber +Air franchise ranges from $127,780 to $284,270.
A Franchise Opportunity Built on Heritage
For Mark Collins and the team at 1-800-Plumber +Air, plumbing is more than just a profession – it’s a legacy. By combining their expertise with a dedication to customer service, they have built a successful company that is poised for continued growth. With a rich heritage, a commitment to innovation, and a dedication to customer satisfaction, the company continues to redefine industry standards and shape the future of home services. Whether you’re a homeowner in need of reliable assistance or an entrepreneur seeking a rewarding venture, 1-800-Plumber +Air is determined to exceed your expectations and deliver excellence, one service call at a time.
Mark Collins Bio: Mark Collins is the CEO and President of 1-800-Plumber +Air, an industry-leading plumbing and HVAC franchise, providing high-quality plumbing, heating, cooling, and emergency services. As CEO, Mark is responsible for operations in every facet of the company, and is the driving force behind the brand. Under his leadership, 1-800-Plumber +Air is rapidly expanding across the nation, with over 65 service areas across 20 states.