InXpress A community of High-performing Franchise Owners
With the state of the supply chain and constant challenges to navigate through, InXpress has been assisting small to medium size enterprises in a variety of industries to find shipping solutions through exclusive bulk-buying discounts, global connections and world-class carrier partners designed to serve vast shipping needs.
“InXpress is a community of high-performing franchise owners who are willing to challenge themselves to be the most reliable shipping consultants to better serve small-to-medium size businesses with international small parcel, domestic small parcel and LTL (freight) needs,” said CEO Dustin Hansen.
Tom Morris has been an InXpress franchisee since September 2009. He previously owned a home cinema audio-visual company for nearly ten years before he opted to sell his share of the business during the recession. Looking for something more recession-resilient, he used his business savvy skills to launch InXpress. Since then, he has consistently been one of the top performing franchisees across the global InXpress network. In 2018, he generated well over $1 million in revenue.
Morris has been recognized by the International Franchise Association, earning its annual Franchisee of the Year award in 2013. He was honored as a 2019 InXpress Top Gun Award winner for having the highest gross margins in the U.S., and most recently won the Largest Franchise Award for significantly scaling his business over the last 13 years.
Morris serves as a prime example to other franchisees within the system on what it means to be a top performer. He embodies the InXpress core values, giving back to the community and improving his business with a results driven mindset, energetic service, and all-in approach that allows him to stay committed to target improvement.
Morris and his team of seven believe in persistence, understanding because they offer an essential, cost-saving shipping solution, they will have longtime customers and reoccurring revenue, as long as they provide superior support. Exceptional customer care and one-on-one support is a huge factor in why Morris remains a top performer. While his team is always generating new business, they also make sure account management is top priority, with customer service reps making personal contact on a regular basis, based on individual shipping needs.
This year’s Franchisee of the Year went to Mark Lyon, who came into the organization with several years of working in shipping and logistics and ample outside sales experience. Lyon opened his InXpress franchise in 2007, and continues to scale his business. Currently, his franchise serves over 400 clients, and he continues to hire sales reps appropriately.
After graduating college, Lyon putting together a strong foundation working at a firm called United Shipping Solutions where he honed his business acumen and earned company recognition as Sales Representative of the Year.
Eventually, Lyon decided he needed a new challenge and took a gamble by leaving for an opportunity to open his own InXpress franchise that provided more autonomy with how he went about his business. For almost 15 years, Lyon has turned his original gamble into one of InXpress’ top franchises in the country. Operating out of Southern California, Lyon was also named the company’s Franchise of the Year back in 2008, and has groomed sales reps into taking home company awards as well.
Familiar with the entrepreneurial life, Cathy Battreall never really pictured herself as being part of a franchise system. When she first heard about InXpress, she thought it sounded almost too good to be true. She studied the numbers. Overhead expenses were low. The market — small and medium-sized businesses in need of international shipping — was severely underserved. She soon realized the potential the franchise system offered, and set out to make it work for her.
The former pharmacist and mother of two — her sons are aged 17 and 19 — was the No. 1 InXpress franchise salesperson in 2015, despite being based in Jacksonville, Florida, which has no major shipping hub or first-tier international airport.
A pharmacist by training with a doctorate in pharmacology, Cathy Battreall owned home medical equipment companies for 25 years, but as of December 31, 2015, she now owns only her InXpress location in Jacksonville, Florida. Winner of the Fastest Growing Franchise Award, Cathy Battreall has experienced accelerated growth over the last 11 years.
Due to the rise of international shipping, no brick and mortar commitment, and the flexibility InXpress provides to entrepreneurs, Cathy was drawn to the industry. Cathy believes that InXpress helps small businesses keep a competitive edge, and loves to help small businesses grow.
Her team is made up of sales reps and customer service point of contacts. They all work remotely, and we range from California to Florida, with customers all over the world.
Ralph Moccio joined the franchise system in October of 2011 and was a leader and example for the franchise network on what it takes to be top performer. Ralph was known for maximizing his time and being customer-centric. He led with transparency and genuine with every person he interacted with. This approach allowed him and his team to help the companies who needed more hands-on assistance and reach those experiencing an influx of shipping needs like ecommerce-based companies.
Unfortunately, Ralph passed away in March of 2021, but his legacy lives on as his mentorship and go-getter attitude has influenced the InXpress franchisee community and how they run their own operations.
The last award Ralph received while he was alive was a special recognition, deemed the Spirit of the Gladiator. This particular award was generated by his peers, the system of InXpress franchisees, who nominated the owner who has made the biggest impact on the network and embodied all of the G.R.E.A.T. core values. The G.R.E.A.T core values speak to generosity, results, energetic fun, an all-in approach and targeted improvement; each standard reflected in Ralph.
Since then, InXpress has renamed the peer-generated award to the Ralph Moccio Spirit of the Gladiator award, which was awarded to Michael Hart this year. In addition, late Ralph Moccio received the Hall of Fame award, which was accepted by his wife Kim, who is continuing to operate the business he successfully built, alongside his team.