In today’s bustling world, where time is a precious commodity and the art of handiness seems to be slipping away, the demand for services like Kitset Assembly Services is skyrocketing. With the population on the rise and new buildings cropping up every day, it’s no surprise that American’s are turning to professionals to tackle the daunting task of assembling furniture and equipment delivered in self-assembly format.
Galvin Milich, a proud franchisee of Kitset Assembly Services, understands this demand all too well. “People these days are not only time-poor – many haven’t developed handyman skills, don’t have the tools, time, or the patience to work out instructions when they can be earning at their real job or spending time with their family” he explains. “The average ready-to-assemble comes with a sense of apprehension attached to it, and that’s where Kitset franchisees shine: we alleviate stress and save customers valuable time and money.”
Since its establishment in 2017 by owners Jennifer Lees and William Flew, along with CEO Grant Nye, the Kitset Assembly Services franchise network has experienced exponential growth across New Zealand and Australia and after extensive research has launched into the US market as the only dedicated flatpack assembly franchise in the country. The company’s strength lies in its ability to adapt to the ever-evolving market of ready-to-assemble products, collaborating with retailers and supply partners to offer a comprehensive solution for both retailers and customers alike.
However, what truly sets Kitset Assembly Services apart is not just its extensive international network, it’s the unwavering support and training provided to its franchisees. New recruits undergo a rigorous four-week training course, followed by hands-on guidance from seasoned Franchise Managers and Field Trainers. “The philosophy of the company is not a ‘good luck out there’ approach – we offer comprehensive support to help franchisees and franchisors achieve their maximum potential,” Milich emphasizes.
Jennifer Lees, the Director of Kitset Assembly Services, humorously acknowledges the challenges that homeowners face when confronted with ready-to-assemble furniture and equipment. “But there’s hope for those traumatised by the thought of a weekend confronted with a knocked-down bookcase and a diagram that can only be decoded by a person with a degree in deciphering Ancient Egyptian Hieroglyphics,” she jokes. But behind the jest lies a genuine commitment to aiding customers in navigating the complexities of assembly.
“It’s not just furniture,” Lees continues. “Fitness equipment, a garden shed, saunas, barbecues – the list of products that are delivered in ready-to-assemble form nowadays is massive and constantly growing. When you talk about flatpacks, people just think it’s furniture – but it’s gone so far beyond that. It’s literally anything in and around the house or office.”
Lees clarifies the reasons behind the increasing reliance on assembly services: “There are any number of reasons why homeowners – and others – don’t want to do it themselves. Some people don’t want the hassle or it’s just too hard. But the time factor is probably the biggest one for most of our customers. People just can’t find additional time to spend their whole weekend assembling one little object where one of our Kitset team can come and do it in a few hours.”
“That’s the nuts and bolts of the company’s business,” adds Milich. “Our team of Assembly Technicians are well-practiced, and they love doing it, which is another reason that most people steer well clear of it – it causes much consternation in relationships. I will never tire of the phone calls we get on Monday mornings from frustrated wives or partners: Please, can you come and sort out what my husband started over the weekend?”
Lees and fellow director William Flew are proud of the Kitset Team they’re building, emphasizing their meticulous selection process for Assembly Technicians. “We’re very particular about the people that we choose as Assembly Technicians,” says Lees. “They get the fact that we stand by the service we provide our customers, to be able to come into someone’s home or place or work and act in a professional manner, to be a cost-effective service – and do it with good humor.”
“They come from an extraordinary set of backgrounds, looking for a lifestyle change,” Flew adds. “We have builders come on board, engineers, veterans, bus drivers, sales managers, firefighters, pilots, even an aircraft engineer. They’re individuals who just want to be able to work with their hands, rather than sit behind their desk. They get out, they get to talk to people, and they’re not just building the same thing every day.”
Lees and Flew highlight the availability of franchise opportunities around the US, encouraging individuals to join their team. We would love to hear from anyone, from all walks of life that want to be their own boss and have simple transferrable skills they can bring to Kitset. “In honor of our Veterans and First Responders we are offering an exclusive and attractive discount from our already low market entry price point in recognition of their service to their country.” Flew adds. “There are franchises available across multiple areas,” says Lees. “We’re looking for awesome individuals to join the team who want to be in business for themselves, but not necessarily by themselves because we have a fantastic support network for them.”
Furthermore, the company’s intensive four-week training period and proprietary software streamline operations, ensuring efficiency and customer satisfaction. “The company provides an intensive four-week training period with new team members, supported by proprietary software that handles everything from the job booking to invoicing, customer payments and customer feedback – which has attained an amazing average NPS score of 91 over several years,” explains Milich, “World class, he says.
In essence, Kitset Assembly Services not only provides a solution to the assembly woes of homeowners and office managers but also offers a fulfilling career path for those seeking a change from the monotony of desk jobs. With their diverse team and unwavering commitment to customer satisfaction, Kitset Assembly Services stands as a beacon of reliability and professionalism in the world of assembly services. And as Lees aptly puts it, “Our guys are the heroes in these stories. I know it sounds a little bit trite, but not all superheroes wear capes!”
Looking for something more? We also have larger regional development opportunities available nationwide, ask us today!
For more information please contact: FranchiseUS@TeamKitset.com, Call 1 844 4KITSET or www.kitsetassemblyservices.com
