Famous Toastery, a 25-unit better brunch franchise brand known for its “Famously Fresh” menu, has added Kellyann Higgins as its new Senior Director of Training and Development, bringing to the franchise brand over a decade of experience in successfully developing people to reach their highest potential.
In her new role, Higgins will define what has made Famous Toastery successful for many years by capturing the culture, refining procedures and highlighting guest services in training programs that will support the brand’s continuous growth.
“Having owned my own business and realizing the challenges that come along with the journey, I look forward to ensuring the success of franchisees by providing the training and development tools they require for clear direction, consistency, and execution that translates into results for their business,” said Higgins.
Higgins previously served as the Director of Training & Operation Services for Mimis Café overseeing people development and the implementation of operational systems and processes. Higgins was also a successful small business owner and operator for many years where she learned the importance of employee engagement and a positive culture as the key factors in building relationships and achieving sustainable results.
“Kellyann joins the Famous Toastery family in during a key time for our brand expansion, as we grow across the country,” said Mike Sebazco, President of Famous Toastery. “With her training and development experience, efficient approach and passionate personality, she will ensure our commitment to an incredible customer experience only gets stronger as we enter new markets now and into the future.”
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