By Darin and Lyndsey Melvin, Multi-Unit Owners of Chicken Salad Chick in Tallahassee, FL. The husband-wife duo has been working together for 15 years and share their insights on prioritizing business, family, and community.
The traditional family-run business has evolved over the years. Today, it might not mean running a corner shop together. Instead, it can be managing multiple franchise locations across different industries. Entrepreneurs are able to select several proven business models and join the franchise system where they know they will have support to succeed. There’s flexibility to invest your time in the people. When you’re working with family, it’s easy for things to get complicated if you let it. Throughout the years of franchise experience, there have been many challenges to navigate, but running a successful business with your family means leaning on each other in both the best and in the hardest moments. Your strength could be your partner’s weakness, but that’s why you’re a team. It’s that balance that makes you strong. It’s not about competing against each other. It’s about complementing each other and filling in the gaps. This makes you better people and better leaders. When you prioritize growth, both personally and professionally, you have a unique asset that not all companies can say they have. You aren’t just building a business together, but creating a legacy to be proud of.
When Family Becomes Part of the Franchise
Many people prefer to keep their work life separate from their personal life – and for good reason. Being in business with family can be an advantage, but it brings unique challenges when the boundaries aren’t clear. It’s important to find a balance to maintain a healthy life at home, as well as a strong working relationship. Outside of business hours, it is crucial to dedicate time to each other that is not focused on professional ventures. Don’t let the work conversations take over your weekends or vacations. Focus on being fully present and know when it is time to shift gears. The line between family life and entrepreneurship is thin, and crossing it can strain the relationship in both aspects of life.
The Power of Keeping It Simple
To keep business running smoothly and efficiently, it helps to keep operations simple. Overcomplicating processes can increase stress while decreasing productivity. For first-time franchisees and restaurant owners, having a straightforward menu and minimal complex equipment can make a big difference. There is an advantage to having partners to bounce ideas off. The collaboration can spark creative, innovative solutions, especially when you’re involved in multiple different ventures. Look for places to improve, whether it’s in the speed of service or refining another aspect of the business. Streamlined operations often lead to faster training, fewer mistakes, and a better overall experience for your customers.
Finding Strength in Community
Giving back to the community that supports you is more than just a nice gesture – it’s a key part of long-term success as small business owners. Partnering with local organizations not only enhances your brand visibility, but it also helps build lasting customer loyalty. Whether you’re supporting a cause you’re passionate about or raising funds for a local school, it demonstrates that you’re invested in the people who make your business possible. Entrepreneurship is difficult without this support. It’s also an important part of connecting with your customers and sets you apart. Lasting relationships can be fostered through networking and giving back. Working for a company that cares can boost team morale, increasing engagement by prioritizing these initiatives. Building trust goes a long way when it comes to having an impact in the area and creating a reputation that lasts.
Strong Team, Strong Business
As multi-unit owners of franchises in different industries, one consistent is dependent on leading an inspired and motivated team. Recognition and appreciation for the people who keep the business running each day is crucial for them to feel seen, valued, and proud of their work. A supportive, positive workplace culture not only improves employee retention, but it encourages them to make a meaningful contribution when they come to work each day. Investing in your team’s development allows them to learn, advance and thrive. They want to know that they are a part of something bigger. Treat the team like family, because in some cases, they actually are. You want to be in business with the best people by your side. Surround yourself with those who care, contribute, and want to grow with you.