In the competitive world of home services, the success of a franchise often hinges on the strength of its training and support systems. Premium Service Brands (PSB), a leader in the North American home services industry, understands that providing robust, comprehensive training and ongoing support is essential to empower franchise owners to achieve unprecedented growth and success. The company is excited to announce significant enhancements to its training and retention programs, marking a transformative step in its commitment to the franchise network.
Under the visionary leadership of Gabe Colon, newly appointed Executive Vice President of Performance, PSB has restructured its support system to offer a holistic, personalized coaching approach. Colon’s journey from franchisee with 360° Painting to executive leadership has provided him with a unique perspective on the challenges and opportunities within the network. His hands-on experience has been instrumental in transforming the training and support landscape, making it more inclusive, effective, and tailored to the diverse needs of franchise owners.
“Our goal is to ensure every franchise owner feels supported on their road to success,” says Colon. “We are committed to providing the best training and guidance to help our entire system achieve in having successful and thriving businesses. We believe the best has yet to come for this program and our franchise system.”
A Comprehensive, Holistic Approach to Training
PSB’s new training programs are designed to provide continuous, tailored support to franchise owners at every stage of their business journey. Key components of these programs include:
- Holistic Coaching: From the moment a franchisee joins PSB, they receive continuous support starting with the Directors of Launch. This is followed by brand coaches who diagnose operational challenges and provide personalized guidance. After two years, brand leads step in to drive strategy, plans for growth, and help diversify services. Guidance for Spanish-speaking franchisees is also offered with bilingual coaches.
- Practical, Real-Life Training: Training programs are based on real-life experiences, ensuring franchisees are well-prepared to tackle everyday business challenges. This practical approach helps franchisees develop the skills and confidence needed to navigate the complexities of running a successful franchise.
- Peer Groups: Regular peer group sessions allow franchisees to share experiences, gain insights, and receive individualized support. These sessions foster a sense of community and collaboration, enabling franchisees to learn from each other, motivate, and grow together.
- Regional Meetings & Convention: Ongoing training ensures all franchise owners are kept up-to-date where PSB brings the latest best practices and industry standards to the field. This commitment to continuous development helps franchisees stay ahead of the curve and maintain a competitive edge in the market. The learning and striving for excellence never stop.
- Leadership Summits: In order to ensure coaches are well equipped to support all franchise owners, PSB has put a greater emphasis on training their performance team. This includes mastermind certifications, DISC training, monthly Ops calls, and ongoing development from industry experts.
Measurable Impact and Success
Since implementing these enhanced training and support systems, PSB has seen remarkable improvements in franchise performance. New franchise owners are better equipped to handle common challenges, and existing owners who participate in regional training have seen a 7-10% higher run rate compared to those who haven’t. Performance levels across the board continue to surpass national benchmarks, demonstrating the effectiveness of PSB’s revamped training and support systems.
“One can never stop learning; when it comes to cultivating a strong franchise system, it’s important to do everything we can as a franchisor to ensure our owners have the necessary tools for continuous success,” says Paul Flick, CEO of Premium Service Brands. “Gabe’s dedication to excellence and his ability to inspire our franchise owners are key to the positive impact we are seeing across our brands.”
Commitment to Excellence and Continuous Learning
At PSB, there is a firm belief that learning is a continuous journey. This commitment to fostering a culture of continuous learning and development is reflected in the comprehensive support systems in place. The success of the franchise network is directly linked to the success of franchise owners, and PSB is dedicated to providing the resources and support needed to thrive.
With over 500 locations across 49 states, Premium Service Brands maximizes its presence by providing exceptional home services within each community it serves. The dedication to supporting franchise owners and delivering top-tier customer experiences is reflected in ongoing growth and industry recognition.
Looking Ahead: A Bright Future for PSB Franchise Owners
As PSB looks to the future, it remains committed to helping franchisees achieve their dreams and build successful businesses. The enhanced training and support systems are just one example of how the company is continuously innovating and improving to meet the evolving needs of its franchise network.
For more information about Premium Service Brands and its franchise opportunities, please visit www.premiumservicebrands.com.
About Premium Service Brands:
Premium Service Brands (PSB) is a leading franchisor of home services brands, including 360° Painting, ProLift Garage Doors, Maid Right, Kitchen Wise | Closet Wise, Window Gang, Rubbish Works, The Grout Medic, House Doctors, and Rooterman. Founded on the principles of exceptional support and training for franchise owners, PSB is dedicated to helping entrepreneurs achieve their dreams and build successful businesses. For more information, visit www.premiumservicebrands.com.